Refund Policy

If your package includes a stated 7-day refund promise, refund requests should be raised within 7 days of payment or project start, whichever comes first.

Refund eligibility depends on the stage of work completed, approvals already given, and any third-party costs already incurred on your behalf.

If substantial design, development, content work, domain registration, hosting setup, or other billable work has already been completed, we may deduct the value of completed work and third-party expenses from any refund.

Custom features, rush work, and one-time external purchases are generally non-refundable once approved or delivered.

Email us at sales@hapzsoft.com with your project details, payment details, and reason for the request. We may ask follow-up questions so we can review the case fairly.

Approved refunds are typically processed back to the original payment method where possible.

Our preference is to resolve issues quickly through communication, revisions, or scope clarification before a project becomes frustrating for either side.

If something feels off, contact us early so we can fix it before the project stalls.